Competitor Sentiment Benchmarking for Hotels and F&B Brands
In the digital-first hospitality landscape, customer perception is shaped long before a guest walks through the door. Online reviews on platforms like Google and TripAdvisor now influence booking decisions, brand loyalty, and competitive positioning. This case study explains how Actowiz Solutions delivered Competitor Sentiment Benchmarking for Hotels & F&B Brands by transforming unstructured reviews and ratings into structured, actionable intelligence.