ISO 10004:2018 Guidelines For Monitoring And Measuring
The ISO 10004 standard focuses on the customer satisfaction of the organization, This standard gives guidelines related to the satisfaction of the households. It also outlines the requirements for monitoring and measurement. This certification is aimed at all small and large organizations, governments, and private all organizations that provide goods or services to customers are included in this certification. This certification focuses on the customer and gives more importance to customer satisfaction.